If you received a wrong / damaged product, we can replace it with the exact same item. Products can only be exchanged if it is returned unused and intact, or by providing proof of damage / defect.If you wish to apply for an exchange, please email us on prancure@gmail.com within 24 hours of delivery, with relevant proof (photo or documentation) as considered necessary. Our customer support will contact with you.We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 5 business days have passed since we’ve approved your return, please contact us at prancure@gmail.com.
